This Privacy Policy sets out the data processing practices carried out using the Internet and any other electronic communications networks by The SAM Club Ltd. If you have any requests concerning your personal information or any queries about these practices, please contact the Marketing Department at [email protected]. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation 2016/679.

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:
• Information collected
• How will we use the information about you?
• Data capture
• Marketing
• Disclosures
• Other websites
• Access to your information and correction
• Internet-based transfers
• Cookies
• Google Analytics
• WordPress
• Changes to our privacy policy

Information collected
We collect information from visitors to this website using online forms and every time you email us your details. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected automatically using cookies. For more information about cookies, please see our cookies section below or visit www.allaboutcookies.org.

How will we use the information about you?
If you agree, we will email you about our products and services we think may be of interest to you, and if you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

We may process the personal information collected via this website for the purposes of:
Providing and personalising our services
Dealing with your enquiries and requests

The SAM Club will not share your information for marketing purposes with other companies.

Data Capture
We will send you information according to the preferences you submitted via our website. If you would like to change these preferences at any point, please email us at [email protected], or call us on +44 7787 416649.

Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when completing our contact, form.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other companies if you have requested this.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels – Email, Post or Telephone that we use to contact you, please contact [email protected], or call us on +44 7787 416649.

Disclosures
We will not share your data with third parties except as required to do so by government bodies and law enforcement agents.

Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Access to your information and correction

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or call us on+44 7787 416649 if you wish to make a request.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Internet-based transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.

This site uses cookies to help the site provide a better user experience. The types of cookies used by this site include:

Google Analytics:
_utma (expires after 2 years)
_utmb (expires after 30 minutes)
_utmc (expires after 30 minutes)
_utmz (expires after 6 months)
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

WordPress:
wp-settings-1 (expires at the end of every session)
wp-settings-time-1 (expires at the end of every session)
wordpress_test_cookie (expires at the end of every session)
wordpress_login (expires at the end of every session)

These cookies are required by our Blogging software and hold no personally identifiable information. Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser or look at the instruction on www.allaboutcookies.org. By continuing to use our website, you are impliedly consenting to the use of cookies.

How to complain
If you wish to make a complaint, please contact us at [email protected] or call us on+44 7787 416649 if you wish to make a request.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Changes to our Privacy Policy
We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 12th June 2023.